frustrated... I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | Many thanks!! Hi There,
Just wanted to let you know my "Moose" just arrived, and I am absolutely thrilled with the way it looks! You do great work, and I'll be sure to call on you again for any project of this type.
Many thanks!!
Cheers,
Wayne, Toronto | how thrilled I am... I just wanted to let you know how thrilled I am with my order. It looks fabulous and I can't believe how quickly it arrived. Thank you so much for a wonderful job - and all of your patience and help when I was ordering! I'm looking for the next project I want printed!
Sincerely,JL
JL, Calgary | I am really excited I placed my order online and I want it to be done in two days so I had few email conversation you, you guys have prompt responses and excellent customer service, you are ready to ship me express without any extra charges, that is great. I am really excited to see the canvas I ordered.
Thanks.
Harpreet, Winnipeg |